3CX IP Telephony & Call Center Implementation

Accent Networks Ltd successfully deployed a complete 3CX IP Telephony and Call Center solution for a multi-department organization seeking to modernize its communication infrastructure.

The project replaced a legacy PBX system with a scalable, secure, and feature-rich 3CX platform, enabling improved call handling, internal collaboration, and customer service efficiency. The implementation enhanced mobility, reduced communication costs, and provided real-time performance reporting for management oversight.

• Communication needs assessment and system design
• Supply and installation of 3CX IP PBX system
• SIP trunk configuration and testing
• Extension setup and call routing configuration
• IVR (Auto Attendant) design and deployment
• Call queue and ring group configuration
• Call recording and reporting setup
• Integration with existing network infrastructure
• Mobile app and remote extension configuration
• Staff training and system handover

• 3CX IP PBX System

• SIP Trunking

• VoIP Gateways

• IP Desk Phones

• 3CX Mobile & Desktop Apps

• Managed Network Switches

• Firewall & QoS Configuration

• Call Reporting & Monitoring Tools